Certificate IV in Community Services

CHC42021
This qualification reflects the role of community service workers who deliver and support person-centred services to people. Workers may provide support, advocacy or interventions to cohorts across a range of services.

Qualification Description

This qualification reflects the role of community service workers who deliver and support person-centred services to individuals and groups. Workers may provide support, advocacy or interventions to individual persons, groups or communities across a range of services.

At this level, workers may be autonomous with limited responsibility within established parameters and may supervise others. Work may take place in a range of community service, case work or case management contexts.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

15 units must be completed:

  • 7 core units
  • 8 elective units, consisting of:
  • at least 6 units from the electives listed below
  • up to 2 units from the list below or any endorsed Training Package or accredited course.

All electives chosen must contribute to a valid, industry-supported vocational outcome.

Core Units 

CHCADV001

Facilitate the interests and rights of clients

CHCCOM002

CHCDFV001

Use communication to build relationships

Recognise and respond appropriately to domestic and family violence

CHCDIV001

Work with diverse people

CHCLEG001

Work legally and ethically

CHCPRP001

Develop and maintain networks and collaborative partnerships

HLTWHS002

Follow safe work practices for direct client care

 

Elective Units 

Elective Units will be advised prior to the commencement of training.


Elective Units
CHCADV002    Provide advocacy and representation services
CHCADV003    Represent clients in court
CHCAOD001    Work in an alcohol and other drugs context
CHCAOD002    Work with clients who are intoxicated
CHCAOD003    Provide needle and syringe services
CHCAOD004    Assess needs of clients with alcohol and other drugs issues
CHCAOD005    Provide alcohol and other drugs withdrawal services
CHCCCS001    Address the needs of people with chronic disease
CHCCCS003    Increase the safety of individuals at risk of suicide
CHCCCS004    Assess co-existing needs
CHCCCS006    Facilitate individual service planning and delivery
CHCCCS008    Develop strategies to address unmet needs
CHCCCS009    Facilitate responsible behaviour
CHCCCS010    Maintain a high standard of service
CHCCCS014    Provide brief interventions
CHCCCS017    Provide loss and grief support
CHCCCS018    Provide suicide bereavement support
CHCCCS019    Recognise and respond to crisis situations
CHCCCS020    Respond effectively to behaviours of concern
CHCCCS028    Provide client-centred support to people in crisis
CHCCCS030    Determine and respond to carer needs
CHCCCS031    Provide individualised support
CHCCCS033    Identify and report abuse
CHCCCS037    Visit client residence
CHCCCS038    Facilitate the empowerment of people receiving support
CHCCDE019    Work within a community development framework
CHCCDE020    Implement participation and engagement strategies
CHCCDE021    Develop and support community resources
CHCCDE022    Work to empower Aboriginal and/or Torres Strait Islander communities
CHCCDE023    Develop and provide community projects
CHCCOM001   Provide first point of contact
CHCCSM009    Facilitate goal-directed planning
CHCCSM010    Implement case management practice
CHCCSM013    Facilitate and review case management
CHCDEV004     Confirm developmental status
CHCDFV002     Provide support to children affected by domestic and family violence
CHCDFV003     Promote community awareness of domestic and family violence
CHCDFV004     Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities
CHCDFV005     Provide domestic and family violence support in non-English speaking background communities
CHCDIS011      Contribute to ongoing skills development using a strengths-based approach
CHCDIS014      Develop and use strategies for communication with augmentative and alternative communication systems
CHCDIS017      Facilitate community participation and social inclusion
CHCDIS019      Provide person-centred services to people with disability with complex needs
CHCDIV002      Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCEDU003    Provide sexual and reproductive health information to clients
CHCEDU005    Work with clients to identify financial literacy education needs
CHCEDU006    Improve clients’ fundamental financial literacy skills
CHCEDU007    Provide group education on consumer credit and debt
CHCEDU009    Provide parenting, health and well-being education
CHCEDU010    Prepare and evaluate relationship education programs
CHCEDU011    Work with parents or carers of very young children
CHCEDU012    Facilitate couple processes in group work
CHCFAM001    Operate in a family law environment
CHCFAM003    Support people to improve relationships
CHCFAM004    Facilitate changeovers
CHCFAM005    Facilitate and monitor contact
CHCFAM006    Assist families to self-manage contact
CHCFAM009    Facilitate family intervention strategies
CHCFAM010    Provide intervention support to families
CHCGMB001   Assess the needs of clients with problem gambling issues
CHCGRP002    Plan and conduct group activities
CHCGRP003    Plan, facilitate and review psycho-educational groups
CHCGRP004    Deliver structured programs
CHCINM002     Meet community information needs
CHCLEG002     Interpret and use legal information
CHCLLN001     Respond to client language, literacy and numeracy needs
CHCMED004    Prepare for mediation
CHCMED005    Facilitate mediation
CHCMED006    Consolidate and conclude mediation
CHCMGT005    Facilitate workplace debriefing and support processes
CHCMGT006    Coordinate client directed services
CHCMHS001   Work with people with mental health issues    
CHCMHS003   Provide recovery oriented mental health services        
CHCMHS011   Assess and promote social, emotional and physical wellbeing             
CHCPAL003      Deliver care services using a palliative approach          
CHCPAL004      Contribute to planning and implementation of care services using a palliative approach        
CHCPAS003     Plan for the provision of pastoral and spiritual care     
CHCPAS004     Provide pastoral and spiritual care       
CHCPOL001     Contribute to the review and development of policies
CHCPRP003     Reflect on and improve own professional practice       
CHCPRP005     Engage with health professionals and the health system          
CHCPRT025     Identify and report children and young people at risk  
CHCPRT026     Support the rights and safety of children and young people     
CHCPRT027     Work collaboratively to maintain an environment safe for children and young people
CHCSET003      Work with forced migrants        
CHCSET004      Undertake bicultural work with forced migrants in Australia    
CHCSOH013    Work with people experiencing or at risk of homelessness      
CHCSOH014    Manage and maintain tenancy agreements and services         
CHCSOH021    Work with clients within the social housing system     
CHCVOL002     Lead volunteer teams 
CHCVOL003     Recruit, induct and support volunteers              
CHCVOL004     Manage volunteer workforce development      
CHCYTH013     Engage respectfully with young people               
CHCYTH014     Work effectively with young people in the youth work context
CHCYTH015     Support young people to create opportunities in their lives     
HLTAID011        Provide First Aid             
HLTWHS006     Manage personal stressors in the work environment  
 


 
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