Qualification Description

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Entry Requirements

Nil

Qualification Outline

Total number of units = 13 

6 core units  plus

7 elective units.  Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.  You will be advised of the Elective units prior to the commencement of training.
 

Core:
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication

Electives:
BSBOPS301 Maintain business resources
BSBOPS304 Deliver and monitor a service to customers
BSBINS309 Maintain business records
BSBOPS305 Process customer complaints
BSBPEF301 Organise personal work priorities
BSBWRT311 Write simple documents
BSBPUR301 Purchase goods and services