Needing more information about the training we offer?

LEAD RTO are here to support you.

LEAD RTO is committed to providing quality training and assessment services for all students in accordance to the Standards for National VET Regulator Registered Training Organisations.

See below some of the policies and procedures that LEAD RTO have in place to ensure we meet our obligations.

Please reach out to us if you have any questions or concerns.

LEAD - Student Handbook V7.0

If you are enrolled into any nationally recognised accredited training with LEAD RTO  you will be required to provide us with your Unique Student Identifier (USI).

A Unique Student Identifier (USI) is a government issued reference number made up of numbers and letters. This gives students access to their USI account where they can see all of their training results from all providers including all completed training units and qualifications from the 1st January 2015.

The USI will make it easier for students to find and collate their VET achievements into a single authenticated transcript. It will also ensure that students’ VET records are not lost.

You can apply for a USI by going to www.usi.gov.au

LANGUAGE LITERACY & NUMERACY (LLN)

LEAD acknowledges its responsibility to support student’s in various ways. During induction LEAD will conduct an Initial Skills Assessment with you to assess your capabilities based on the course you are completing.

This assessment will assist in identifying any areas in your skills in particular Language Literacy and Numeracy that with some assistance or support would provide you the ability to successfully complete the course you have chosen.

This assessment does not have any score or grade. LEAD can use the information to make informed decisions about your capacity to meet the course requirements and ascertain whether any additional support might be required.

LEAD RTO is committed to providing students access to flexible learning options to accommodate their diverse and varying learning styles and needs.

We offer a a blended learning approach with a combination of both online/distance learning and face-to-face training in a virtual classroom environment.

To undertake training, you will need to have some basic digital literacy skills and access to the required technology to successfully undertake your chosen course.

Learning and Assessment material will be provided to you online via your Student Portal aXcelerate and you will also complete and submit your assessments via aXcelerate.

You will need the following:

  • A computer/laptop or Tablet with keyboard.
  • Secure internet connection
  • Digital literacy – ability to use simple databases and download/upload additional forms.
  • Unfortunately, our qualifications cannot be completed on a phone device.

As part of the Enrolment Application Pre-Training Review process, we will assess your level of digital literacy and access to technology by asking you to answer a few questions.

Smart and Skilled is a NSW Government program which assists individuals to access reduced cost training.

Visit the Smart and Skilled website for more information: https://smartandskilled.nsw.gov.au/

LEAD RTO is approved to deliver the following qualifications under Smart & Skilled.

This training is subsidised by the NSW Government:

  • BSB30120 Certificate III in Business
  • CHC22015 Certificate II in Community Services
  • CHC30221 Certificate III in School Based Education Support
  • CHC32015 Certificate III in Community Services
  • CHC33021 Certificate III in Individual Support
  • CHC42021 Certificate IV in Community Services
  • CHC43015 Certificate IV in Ageing Support
  • CHC43121 Certificate IV in Disability Support
  • CHC43315 Certificate IV in Mental Health
  • CHC52021 Diploma of Community Services

Smart and Skilled Information

Contact our office if you would like to enrol and we will forward you the appropriate enrolment documentation.

Please refer to our Student Handbook or contact us at training@lead.asn.au

FEES

Fees will vary depending on whether you are enrolling in a subsidised course, or whether you are paying Fee-for-Service (non-subsidised training).

In accordance with applicable Commonwealth and State legislation, LEAD RTO is entitled to charge fees for training provided to students undertaking a course of study.

The fee may vary depending on the course that you are enrolling in, the funding available for that course, the delivery method and whether you are eligible for a concession.

On enrolment, you will be provided with a quote for your total course fees. Your total course fee will be invoiced according to our standard payment fee structure unless you have made alternative arrangements via a payment plan. LEAD RTO will not accept more than $1,500 in pre-paid fees from individual students prior to the commencement of training. 

Payment plans are available.  This is to be discussed with you prior to enrolment.

For more information please contact one of our support staff to discuss.

REFUNDS
Refunds of fees will only be made in the following circumstances:

➢ Where a student has overpaid fees the whole over payment will be refunded;
➢ LEAD cancels the training and cannot make arrangements to conduct the course at a later date, a full refund shall apply upon return of all learning resources and equipment;
➢ If a student withdraws prior to the program induction, providing at least fourteen (14) days’ notice in writing from the proposed commencement date, there will be no penalty and a full refund will apply if the student returns all issued material;
➢ In circumstances beyond the students control, such as substantiated injury, ill health, bereavement or other appropriate reasons subject to the acceptance of the Operations Manager RTO. The initial enrolment component of the course will be held by LEAD and the refund portion will apply to the remainder of payments made. Pro‐rata refunds will be provided [Total Agreed Payments multiplied by the percentage of units completed];
➢ In the case of a Fee-for-Service participant where all course fees have been paid and they wish to terminate their program after commencement. The initial enrolment component of the course will be held by LEAD and the refund portion will apply to the remainder of payments made. Pro‐rata refunds will be provided [Total Agreed Payments multiplied by the percentage of units completed];
➢ The Operations Manager RTO is of the opinion that the student would be unreasonably disadvantaged if a refund was not granted, for example if a student met with a serious misadventure and was unable to continue with the enrolment;

Where refunds have been approved for reimbursement, a cheque is raised or EFT payment processed by LEAD Financial Administration and issued to the student or employer within 21 days of the refund being approved by the Operations Manager RTO NO fees will be refunded or credited if a student fails to attend classes or partially attends a course All fees are to be paid in full prior to issuing of a Qualification or Statement of Attainment.

LEAD RTO can offer payment plans to individual students who would like to pay their course fees off in pre-agreed instalments so that the payments are smaller and more manageable.

This can be discussed prior to your enrolment by LEAD RTO.

Credit Transfer (CT) recognises matching or equivalent units of competency you have completed in prior nationally endorsed qualifications, and awarding credit, so that you don’t repeat any unit that you have previously attained.

During your enrolment process, you will indicate your intention to apply for Credit Transfer and upload copies of your prior qualifications to support your application. Note: you can apply at any time throughout your course.

Evidence Requirements;

  • Only nationally recognised AQF certification documentation will be considered for Credit Transfer (CT) i.e., official transcript(s) or results, Statement of Attainment(s) or Certificates for nationally recognised qualifications. The unit(s) of competency previously completed must be clearly shown.
  • If any of your previous qualifications have been issued in a previous name, that is not your legal name at the time of your enrolment with LEAD RTO, you will also be required to provide documentary evidence that shows the previous name(s) and current name(s) to prove the change of name so that we can establish that the qualification is your own. This might include for example:  marriage certificate, birth certificate, deed poll registration or other registration with the appropriate Registry of Births, Deaths & Marriages.

Procedures

  • The submission of a Credit Transfer (CT) application does not mean Credit Transfer (CT) has or will be granted.
  • If you have completed any prior qualifications with LEAD RTO, the Credit Transfer (CT) will automatically be applied for any relevant unit(s) of competency.
  • Credit transfer (CT) will only be granted for unit(s) of competency with the same unit code and unit title, or where there is a difference in code and/or title of the unit but it has been deemed equivalent to the current unit as published on the National Training Register training.gov.au.
  • If a unit is deemed ‘non-equivalent’ on the National Training Register, LEAD is unable to grant Credit Transfer (CT), however you can look at applying for Recognition of Prior Learning (RPL).
  • LEAD is required to authenticate the qualifications you provide to us with the issuing training organisation or via the USI Registry where available. This will require that you  grant LEAD RTO access to view your USI Transcript online. Please reach out to us for more details.
  • Please note where authentication cannot be obtained from the issuing RTO, ASQA, the USI Registry, or the issuing RTO confirms they did not award the certification, Credit Transfer (CT) cannot be awarded.
  • You will be advised of the outcome of your application in writing. If Credit Transfer (CT) has been granted, this will be reflected in your Student Training Plan. If Credit Transfer (CT) has been denied, you will receive an email outlining the reasons why. If you disagree with the outcome, you are able to appeal through our complaints and appeals process.

RECOGNITION OF PRIOR LEARNING OR CURRENT COMPETENCE

All Students applying to LEAD will be given the opportunity to seek Recognition of Prior Learning (RPL) for industry skills or life skills for which they believe some credit or credit transfer (CT) may apply to the courses they wish to access.

Students will be interviewed and relevant experience detailed and mapped against the content of the training program. Applicants with evidence of recognised qualifications will be granted automatic exemption/direct credit from units already achieved, where they meet the course requirements.

Those Students without a portfolio of evidence relating to their competency will be given an opportunity to demonstrate competence by challenge testing undertaken by experienced trainers/workplace supervisors.

Competence may be assessed by means of:

Practical Demonstrations

➢ On the job demonstration
➢ Demonstration in the classroom environment
➢ Video performance
➢ Producing and completing items, photographs
➢ Fault finding

Oral Assessment
➢ Oral presentation to assessor or panel
➢ Role play
➢ Debate of issues
➢ Interview
➢ Production of a tape or video

Written Tests

➢ Formal examination
➢ Short answers
➢ Multiple choice
➢ Essays

Project Work

➢ Case study
➢ Do-it-yourself tasks
➢ Group project
➢ Group discussion

Documentation
➢ Certificates
➢ Support letters from employers
➢ Course outlines of previously studied courses

Please refer to our Student Handbook or contact us at training@lead.asn.au

Please refer to our Student Handbook or contact us at training@lead.asn.au

GRIEVANCE POLICY
LEAD will endeavour to resolve all grievances and complaints in a timely manner, and within a safe and supportive environment. LEAD encourages students to register their grievance or complaint to ensure that it is addressed.
Grievances and/or complaints may relate to any aspect of service provision, employment conditions or Registered Training Organisation Issue where LEAD is involved.
Grievances may be made confidentially and without fear of ridicule or retribution and should always be made known in writing or verbally (backed up in writing) as soon as possible.  Anyone making a complaint or having a grievance addressed has the right to be accompanied by an advocate/industrial officer, trusted person or interpreter of their own choice. Any staff member/student involved in a grievance has the right to be made aware of a grievance against them
and to have the opportunity to reply. (The right to confidentiality may not be extended at this time depending on the situation).

Parties involved will be informed within five days of complaint being received and what steps are being taken to investigate the complaint.

How do I Lodge my Grievance
➢ In writing or verbally (backed up in writing) to the Operations Manager RTO
➢ Operations Manager RTO will respond within 5 working days with a plan of progress for your grievance or a completed response.
➢ If you do not like the outcome of the response you can follow the “appeals process”

PRIVACY STATEMENT

Privacy Notice
Under the Data Provision Requirements 2012, LEAD Disability Services T/A LEAD RTO # 6022 is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by LEAD RTO for statistical, regulatory and research purposes. LEAD RTO may disclose your personal information for these purposes to third parties, including:
• School – if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship;
• Employer – if you are enrolled in training paid by your employer;
• Commonwealth and State or Territory government departments and authorised agencies;
• NCVER;
• Organisations conducting student surveys; and
• Researchers.

Personal information disclosed to NCVER may be used or disclosed for the following purposes:
• Issuing statements of attainment or qualification, and populating authenticated VET transcripts;
• Facilitating statistics and research relating to education, including surveys;
• Understanding how the VET market operates, for policy, workforce planning and consumer information; and
• Administering VET, including programme administration, regulation, monitoring and evaluation.

You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. You may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).

Please refer to our Student Handbook or contact us at training@lead.asn.au

STUDENT CODE OF CONDUCT

LEAD’s Student Code of Conduct is designed to facilitate inclusive learning in a safe and supportive environment. The Code of Conduct forms the basis of the behavioural standards for all students. The Student Code of Conduct provides a framework to monitor a student’s personal and educational development and behaviour during their training course with LEAD in the following areas:

➢ Attitude and communication
➢ Attendance and punctuality
➢ Conduct and personal appearance

All students must adhere to the Student Code of Conduct and failure to follow this can result in being discharged from LEAD Disability Services RTO.

Students will:
➢ Be honest in their endeavours.
➢ Be fair, impartial and equal in dealing with other students, trainers, and the public who provide workplace experience.
➢ Be accountable for their actions in the classroom and in the workplace
➢ Strive for excellence in everything they attempt

➢ Undertake activities and respond to reasonable lawful instructions with skill, care, honesty and diligence
➢ Comply with legislation, regulations, determinations, awards, policies and procedures, which relate to their training activities.
➢ Deal with other people honestly, equally, impartially, in a way which is sensitive to their rights
➢ Conduct themselves in a way which enhances the image and reputation of LEAD
➢ Respond to feedback in a professional manner
➢ Dress in an appropriate manner for example professional attire if working in an office, personal protective equipment if on site at a building site.
➢ Follow Work health and Safety (WHS) Procedures at all times (see WHS responsibilities of Students)
➢ Follow course time lines set by Trainers for submission of course work
➢ Refrain from using offensive language or violent behaviour during training session times
➢ Turn mobile phones off during training session times unless otherwise instructed by your Trainer
➢ Not Plagiarise
➢ Not attend training under the influence of alcohol or illicit drugs
➢ Complete Self-paced Learning Work Books/Modules, Training Record Books and/or assessments as required and specified in your individual training plan.
➢ Advise their Trainer of any concerns you may have about the progress of your program/course
➢ Advise their trainer if they are unable to attend a training session prior to commencement of the training session including work place visits.

Please refer to our Student Handbook or contact us at training@lead.asn.au

Assessment Appeals Policy
All Students have the right to appeal assessment outcomes. They must do so within seven (7) days of the notification of an assessment result. Appeals must be in writing. Students can ask their Trainer or request to speak with the Operations Manager RTO to discuss how the Appeals Process works otherwise see below for the how to “Lodge an Appeal”.

Lodging an Appeal
➢ Students lodge a written appeal to the Trainer within seven (7) days of notification of the assessment outcome. May be submitted via email to Operations Manager RTO
➢ The Trainer discusses the grievance with the student, and informs the Student of the decision both verbally and in writing.
➢ If the Student is unsatisfied with the decision, then an appeal may be lodged with the Operations Manager RTO in writing.
➢ The Student may be reassessed by a second Trainer based on the decision of the Operations Manager RTO. The decision and reassessment outcome is recorded in writing and is considered to be the final result.
➢ If the Student considers that the appeals process was unsatisfactory, they may contact the appropriate funding authority to discuss the assessment outcome. LEAD will provide details of that contact.

Appealing Academic Results
The Student is issued with a Unofficial Transcript (results) on the final day of their training program. The Student has a period of thirty (30) days from the last official date of their course to appeal their results before the Student receives their Qualification or Statement of Attainment. If the student wishes to
appeal they should follow the “Lodging an Appeal” process.

Please refer to our Student Handbook or contact us at training@lead.asn.au

WORK HEALTH AND SAFETY RESPONSIBILITIES OF THE STUDENT
It is a legislative requirement to be responsible in Work Health and Safety (WHS) please see the following web sites for the WHS legislation
➢ ACT legislations- http://www.legislation.act.gov.au/a/2011-35/default.asp
➢ NSW Legislation- https://www.legislation.nsw.gov.au/#/view/act/2011/10/full
➢ QLD Legislation- https://www.legislation.qld.gov.au/view/html/inforce/2017-11-13/act-2011-018
➢ Australian Government Legislation- https://www.legislation.gov.au/Details/C2017C00305

Whilst you are a Student with LEAD you are required to adhere to WHS in the following ways:
➢ Take responsible care for your own safety and safety of others in the workplace/classroom while undertaking training session.
➢ Clean up, store equipment and tools correctly upon the completion of the task.
➢ Seek supervision when performing task for which you are not fully trained or qualified.
➢ Report any hazard or equipment faults to your supervisor/trainer.
➢ Use all personal protective equipment (PPE) and clothing required for the particular task.
➢ Follow safe work practices for each process, no short cuts, or misuse of equipment, adhere to site rules.
➢ Report incidents and near misses to your trainer and assist in the improvement in workplace practices.
➢ Report accidents and assist with investigation (as required).
➢ Provide feedback to employers during consultation on WHS issues.
➢ Provide information to the training, quality and safety representative or committee on workplace safety and potential improvements.
➢ Participate in workplace consultation on WHS and procedural issues.
➢ Read WHS information posted in the workplace and abide by it.

➢Maintain the currency of any licenses, and advise your trainer if the license has been suspended within one (1) working day of suspension.
➢ Participate in staff meetings and “toolbox” sessions provided by supervisors/trainers to discuss WHS issues.

Failure to follow the above outlined or to adhere to safe practice in training sessions will result in having your training suspended, being expelled from LEAD RTO or fines or imprisonment as per WHS Legislation

Please refer to our Student Handbook or contact us at training@lead.asn.au

ACCESS AND EQUITY POLICY

LEAD Disability Services Access and Equity policy is as follows:
Access – LEAD services are available to eligible students free of any form of discrimination irrespective of a person’s country of birth, language, culture, race, gender, disability, political beliefs, religion or sexuality.
Equity – LEAD services are provided on the basis of relative need.
Communication – LEAD informs students about services, the assessment process and how they can obtain their entitlements. They consult with their students regularly about the adequacy, design and standard of their services.
Responsiveness – LEAD services are sensitive to the needs and requirements of students from diverse backgrounds, and responsive as far as practicable to the particular circumstances of individuals. This includes the offering of flexible learning opportunities for those who may be culturally or geographically
disadvantaged.
Effectiveness – LEAD is ‘client outcomes oriented’ and focused on meeting the needs of students from
all backgrounds.
Efficiency – LEAD optimises the use of available public resources through a client-responsive approach
to service delivery.

Please refer to our Student Handbook or contact us at training@lead.asn.au