BSB20115 – Certificate II in Business
This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
The BSB20115 Certificate II in Business course will teach you about business technology, word processing and spreadsheets, customer relationships, customer service, work practices and much more.
Your course will interact with your workplace so that you actually get to practice the knowledge and skills you gain. As you progress, you will gain valuable insights into how business and customer service interact.
Total number of units = 12
1 core units plus
11 elective units
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
BSBWHS201 Contribute to health and safety of self and others
- Office Worker
- Office Assistant
- Word Processing Operator
- Administration Assistant
Flexible delivery (including online with some projects / activities and/or skills-based training)