BSB20115 – Certificate II in Business

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

The BSB20115 Certificate II in Business course will teach you about business technology, word processing and spreadsheets, customer relationships, customer service, work practices and much more.

Your course will interact with your workplace so that you actually get to practice the knowledge and skills you gain. As you progress, you will gain valuable insights into how business and customer service interact.