Project Description

SIR20216 – Certificate II in Retail Services

SIR20216 – Certificate II in Retail Services

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

To achieve this qualification, competency 12 units must be completed:

7 core units
5 elective units

Core units

  • SIRXCEG001 Engage the customer
  • SIRXCOM001 Communicate in the workplace to support team and customer outcomes
  • SIRXIND001 Work effectively in a service environment
  • SIRXIND003 Organise personal work requirements
  • SIRXPDK001 Advise on products and services
  • SIRXRSK001 Identify and respond to security risks
  • SIRXWHS002 Contribute to workplace health and safety

This qualification provides a pathway to further learning and work in various cleaning roles and settings including but not limited to:

  • Checkout Team Worker
  • Customer Service Assistant (Department Store)
  • Gourmet Food Sales Assistant
  • Customer Service Assistant (Quick Food)

Flexible delivery (including online with some projects / activities and/or skills-based training)

Register your Interest

Contact LEAD for more information about our SIR20216 – Certificate II in Retail Services

We are taking enrolments to commence any time, so you can work online at your own pace.

Core Units

Elective Units

  • According to your industry and role, we will customise the elective units to suit your specific needs.